Shipping Policy
Processing Time
Orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We ship via tracked courier services to ensure your research materials arrive safely. All packages include:
- Temperature-controlled packaging with insulated materials and cold packs where necessary
- Tracking number provided via email once your order ships
- Discrete packaging with no external indication of contents
- Secure sealing to prevent damage during transit
Delivery Times
| Region | Estimated Delivery |
|---|---|
| Continental US | 2-5 business days |
| Alaska & Hawaii | 5-8 business days |
| International | 7-14 business days |
Delivery times are estimates and may vary depending on customs processing and local postal services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We periodically offer free shipping promotions — check our shop page for current offers.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date with your order number and any photos of damage. We will work with the carrier to resolve the issue and, where appropriate, reship your order at no additional cost.